Frequently Asked Questions

Some Other FAQs…

Q: What size are the pendants?

A: That depends! Our mini pendants are about the size of a pencil eraser, the original pendants are the size of a dime and the large pendants are the size of a nickel.

Q: Do the pendants come with a chain?

A: Yes!

Q: How do I make a custom piece?

A: Click here! Or just email us at sam@auburn-jewelry.com

Q: How many colors do pieces come in? What if I want a color I don’t see offered?

A: The pieces are available in 18 standard colors. We also offer custom colors upon request. You can see all the colors here.

Q: What’s the turnaround time on my order?

A: All pieces should be shipped out within 15-20 business days. If your order is larger it could take a tad longer.

Q: What if I need my piece super quickly?

A: Give us a call or email us and ask if it’s possible for us to create your piece by the time you need it. When checking out please click the “Move my order to the front of the line and ship.” We try to accommodate all of our customers, so just ask!

Q: Do you have set hours when you’re working?

A: Nope! I’m always working! Feel free to give me a call or shoot me an email whenever you have a question. I stay up late and I work on the weekends.